Frequently Asked

QUESTIONS

Frequently Asked Questions

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To benefit from our great savings, please visit our Coupons page at www.vileda.ca/coupons. It’s easy! Click, print and save in-store! At this moment, Vileda does not distribute samples or coupons directly to customers.

We do not sell directly to customers; however, our products are available in many retail stores that also offer online purchasing.

Vileda products are available in most mass retail stores, grocery stores, hardware stores and online, however, should you have an issue in locating a specific product, please send us a message through our Contact Us page via www.vileda.ca/contact-us.
To help customers with our product instructions, we have added helpful demonstration videos for most of our products. Simply visit our website, choose the product you wish to obtain information on and click on the HOW TO USE link to view the video. You may also find the video on our YouTube channel via www.youtube.com/viledacanada. Should you require further assistance, please contact us. Don’t forget to subscribe to our channel for new innovations!
At Vileda, our aim is to ensure you are happy with your purchase and it is providing quality cleaning results for you and your home! For any questions or concerns, simply message us via www.vileda.ca/contact-us so we can help resolve the issue. We are happy to help!

Our mops work great for all hardwood flooring- as well as linoleum, tile, vinyl, laminate, ceramic and marble.

The ProMist MAX microfibre pad now removes +99% of common bacteria from the floor with just water. No need for expensive pre-loaded cleaners. If you would like to use a cleaning solution, simply fill the bottle with water and add 2 teaspoons of your favourite household cleaning solution. Do not use bleach or wax.

Every now and then it is recommended to rinse-out the ProMist MAX mop mechanism. This will prevent any cleaning solution from sticking inside and prolong its life. Simply empty the bottle, rinse it thoroughly and fill it with hot water. Before replacing it on the handle, fill the caddy with hot water and spray until it is empty. Replace the bottle and use.

The EasyWring microfibre pad now removes +99% of common bacteria from the floor with just water. If you would like to use a cleaning solution, make sure to follow the instructions from the cleaner you are using so that it is not too concentrated. Please do not use fabric softener, bleach or laundry detergent in the bucket.

The EasyWring mop is designed to provide an amazing moisture control. To ensure you get the best out of your EasyWring mop, it is important to follow these instructions:  Make sure to not add water above the Max Line inside the bucket. Insert the mop into the wringer; grab the handle without holding it too tightly and in a fast and repetitive motion, step on the pedal. To see how this is done, please visit the EasyWring product page at www.vileda.ca/easywring-spin-mop-bucket-system/ and watch the demo video.
Please watch our demo video here for further information: https://youtu.be/VVVsSdCb3co. Make sure to keep the mop and triangle headpiece.
Vileda microfibre mop heads are made up of millions of tiny fibres. These ultra thin microfibres catch dirt efficiently. When used with water, all these fibres loosen and physically pick up dirt and remove over 99% of bacteria without the use of harsh cleaning chemicals. Our microfibre removes the two most common household bacteria, E. coli and Staph. Aureus, from pre-finished hardwood flooring and ceramic tile, using tap water, as tested at an independent accredited lab. Learn more here: www.vileda.ca/guide-on-cleaning-and-disinfecting-surfaces/

We recommend changing your mop head refill every 3 months, however this also depends on your cleaning routine/how often you mop. A simple reminder is to change your refill with the Seasons. TIP: Keep a refill handy so you are always ready for the next mess!

Great question! Our microfibre refills are machine washable and reusable making them ecofriendly and sustainable. For the complete list of washable refills, visit www.vileda.ca/vileda-mop-refills/. You may also hand wash them in warm water. Please note that we do not recommend using bleach or fabric softener. Once washed, lay flat or hang to dry.

Streaks are caused by a residue of a chemical that is left on the floor. Make sure you follow the instructions from the cleaner you are using so that it is not too concentrated and never use fabric softener when washing the refills.

Still have questions?

Please send us a message via our Contact Us page!