CA_Header-Customer-Service_EN.jpg

Product Support? Vileda® Can Help

Product Support? Vileda® Can Help

Please submit a product support inquiry and include images of your product so our customer care team can help assist you.

A Message from our Customer Care Team:

Dear Valued Customer,

Thank you for your interest in our Vileda Customer Care department. Kindly note that due to the current situation, we are experiencing unusual delays. We are working hard to respond to all inquiries in a timely manner and appreciate your understanding during this time.

Helpful Tips:
- Please check your spam folder in case our response gets delivered there instead of in your inbox.
Once your form has been successfully submitted, you will be taken to a Confirmation page, indicating we have received your submission.

Your Friends at Vileda®


Product Warranty

Product Warranty

We are committed to providing top-quality products to our consumers. Vileda® products are warranted against defective materials or workmanship for 1 year from the date of purchase. Product must be used in accordance with normal domestic household purposes, handled properly for its intended use, and used in accordance with the operating instructions. If you find your product to be defective, please return directly to the retailer from whom it was purchased (within their stated return policy window) or contact Vileda® Consumer Affairs for assistance.

An original receipt or product registration is required to validate your warranty. This warranty applies when the product has been handled properly for its intended use, and was used in accordance with the operating instructions. It does not include damages which arise from misuse or abuse of this product. Product is intended for consumer household use, not commercial use. If purchase receipt or product registration is not available, warranty will apply for 1 year from date of manufacture.

 


PRODUCT SUPPORT INQUIRY


Please choose a country
Please enter a valid first name
Please enter a valid last name
Please enter a valid Postal Code
Please enter a valid city
Invalid Street Name
Please enter a valid Province name
Email addresses do not match
Please enter a correct email address
Phone number must be 10 digits (eg. XXX-XXX-XXXX)
Please choose a topic
Please choose a category
You can upload up to 5 files with a total size of 20 MB

Accepted formats .jpg,.png,.pdf,.gif,.jpeg

Please upload valid attachments
Please enter a message
*
Please agree to submit your request.
*Required fields

Questions?

Questions?

Freudenberg Household Products

Freudenberg Household Products

666, boul. St-Martin Ouest
Bureau 220
Laval, Québec, H7M 5G4
Canada
a brand of FREUDENBERG