FAQS

FAQS

 

Vileda® products are available in most mass retail stores, grocery stores, hardware stores and online. Click here to access our full list of retailers.
We are committed to providing top-quality products to our consumers. Vileda® products are warranted against defective materials or workmanship for 1 year from the date of purchase. For all questions about product warranties, please contact Vileda® Customer Care Team for assistance.
Some individual parts for Vileda® products can be obtained directly from us. Please contact our Customer Care Team by filling out the form on this page.
Microfibre is a highly absorbent material that is excellent at removing tough dirt and grime. Vileda® microfibre mop heads are machine-washable.
Vileda microfibre mop heads are made up of millions of tiny fibres. These ultra thin microfibres catch dirt efficiently. When used with water, all these fibres loosen and physically pick up dirt and remove over 99% of bacteria without the use of harsh cleaning chemicals. Our microfibre removes the two most common household bacteria, E. coli and Staph. Aureus, from pre-finished hardwood flooring and ceramic tile, using tap water, as tested at an independent accredited lab.
We recommend changing your mop head refill every 3 months, however this also depends on your cleaning routine/how often you mop. A simple reminder is to change your refill every season. PRO TIP: Keep an extra refill handy so you are always ready for the next mess.
Streaks are caused by a residue of a chemical that is left on the floor. Make sure you follow the instructions from the cleaner you are using so that it is not too concentrated and never use fabric softener when washing the refills.
The red triangle-shaped frame and connector on the refill is smaller than EasyWring, but the actual microfibre mop strings are longer to provide the same great cleaning performance with improved maneuverability to reach into tight spaces.
Rinse and drain the clean water tank after each use. Air dry by leaving the blue fill cap and red flow valve open.
Please watch our demonstration video for further information: https://youtu.be/VVVsSdCb3co
The microfibre mop head on the ProMist® MAX can be used with your favourite cleaning solution. Just fill the bottle with water and add 2 teaspoons of your solution. We do not recommend using bleach or wax with your ProMist® MAX.
Yes, we know videos are very helpful to learn more about our products so we've created product videos to help you understand how to use our products, along with helpful tip videos to make your life a little easier. You can watch our product videos on Vileda's YouTube channel. Don't forget to Subscribe and be the first to know when new Vileda® videos are added!

Still have questions?

Still have questions?

Give us a call 1.800.543.8105!

Monday - Thursday 10 a.m. to 2 p.m. CT.

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