PRIVACY POLICY

Last Updated: May 2022

Thank you for visiting the Vileda.ca (“Website”), which is operated by Freudenberg Household Products Inc.  (“FHP”). This Privacy Policy explains the types of information FHP obtains about users of the Website and how the information is collected, used and disclosed by FHP. This Website is directed to users in Canada and only applies to information collected through the Website. By submitting your personal information to us, you are accepting and consent to the practices described in this Privacy Policy. We take the protection of personally identifiable information about individuals (“Personal Data”) very seriously. You will also find our contact information should you have questions or concerns related to the treatment of your Personal Data.

If you have any questions about this Policy, including if you wish to send us a request to exercise any of your legal rights, please contact us at service.client@fhp-ww.com.

1. What information do we collect?

1. What information do we collect?

Anonymous information.
Our Website captures certain non-personal common technical information automatically. This information may include your Internet protocol (IP) address, browser type and computer operating system, time and date you visit, the pages you access, and the address of the page that directed you to our Website. We use this data to understand patterns of Website activity and to improve the Website so it is more useful for you. This information is not linked in any way to your personal information. 

Personal information.
We do not collect personally identifiable information from you unless you supply it voluntarily such as when you register for a newsletter, complete the Contact Us form to submit a question or comment, enter a contest or sweepstakes, or communicate with us by email or mail. The types of personally identifiable information that may be requested include your name, mailing address, email address, date of birth, or telephone number or other information relevant to a request for information.

Cookies.
Our Website uses cookies, which record small amounts of data in your web browser. These serve various purposes, including making our site work properly and optimizing your experience. Please see our Cookie Policy for complete details on how we use cookies on the Website.

2. Why Personal Data is collected and how your Personal Data is used?

2. Why Personal Data is collected and how your Personal Data is used?

The Personal Data you submit to us is generally used to better serve you, carry out your requests, respond to your inquiries or in other ways we disclose to you when you provide the information. If you have opted-in to receive email communications from FHP, you may opt-out from receiving future promotional information from us, by clicking on the unsubscribe link in any such email communication. We will retain your Personal Data only as long as necessary for the fulfilment of those purposes.

The non-personal information we collect may be used to help analyze site traffic and improve our services. We may also aggregate this information to create statistical data and share it with potential advertisers, partners, affiliates and other third parties. Aggregate information does not personally identify you.

3. How do we Protect Personal Information?

3. How do we Protect Personal Information?

Although we cannot guarantee impenetrability of our servers, we have established reasonable physical, electronic, and procedural safeguards for the information we collect on this Website.

4. What Do We Do With the Personal Data We Collect?

4. What Do We Do With the Personal Data We Collect?

We will not sell, trade, or otherwise transfer to third parties your personally identifiable information without your approval, except that we may share this data with our parent company, subsidiaries, affiliates, and vendors we retain to provide services necessary to our operations, e.g., vendors that administer our promotions, provide us marketing or promotional assistance, analyze our data, assist us with customer service, etc. Our vendors agree to use this information, and we share information with them, only to carry out our requests. In addition, if you are providing Personal Data to participate in a program or promotion such as a contest, we may share certain information you provide us with any participating sponsors only for the purposes of such participating sponsor administering the program or promotion, unless you have expressly opted-in to any other use of your personal information by the participating sponsor.  We also reserve the right to release Personal Data (i) when we are under legal compulsion to do so (e.g., we have received a court order) or we otherwise believe that the law requires us to do so; (ii) when we believe it is necessary to protect and/or enforce the rights, property interests, or safety of FHP, our users or others; or (iii) as we deem necessary to resolve disputes, troubleshoot problems, prevent fraud, and otherwise enforce the Privacy Policy and our Website’s Terms of Use.

Additionally, in the event that FHP is merged with or becomes part of another organization, or in the event that FHP is sold or it sells all or substantially all of its assets or is otherwise reorganized, the information you provide will be one of the transferred assets to the acquiring or reorganized entity.

5. How Can You Opt Out of Emails and Block or Restrict Cookies?

5. How Can You Opt Out of Emails and Block or Restrict Cookies?

Emails.
You can opt out of receiving future promotional electronic mailings from us by following the unsubscribe procedures indicated in each electronic mailing.

Cookies.
Please see our Cookies Policy for full details on how to block or restrict cookies on your computer or purge them from your browser.  However, because cookies may allow you to take advantage of some features or functions of our Website, we recommend that you leave them turned on. 

You can turn cookies by clicking on cookie settings.

6. What About Links to Other Websites?

6. What About Links to Other Websites?

SOCIAL MEDIA PLUG-INS AND FACEBOOK
Our Website uses social plugins (“plugins”) from the social networking site Instagram Facebook.com, operated by Meta Platforms, Inc. Facebook Inc., 1601 South California Ave, Palo Alto, CA 94304, USA (“InstagramFacebook”). The plugins can be identified by one of Facebook’s logos (a white “f” on a blue tile or a “thumbs-up” icon), or the phrase “Facebook Social Plugin”. The list of Facebook social plugins and their appearances can be found here: https://developers.facebook.com/docs/plugins/.

While visiting our website your browser will contact the Facebook server and load the visual presentation of the plugin as well as present it to you. During your visit Facebook receives information concerning your visit to our website as well as further data such as your IP address.

These activated plugins allow Facebook to know that you have visited this particular page on our website. If you are logged in to Facebook at the time, it can associate your visit to the page to your Facebook account. If you interact with the plugins, for example by clicking the ‘Like’ button or by posting a comment, the information you give is then sent directly to Facebook and saved there. If you do not have a Facebook account, it is still possible for Facebook to identify and store your IP address after you have clicked the Facebook note.

To find out more detail about Facebook’s data collection practices and your respective rights and privacy options, please see Facebook’s Data Protection Policy: https://www.facebook.com/about/privacy/.
 
If you do not want Facebook to collect data about you from our website and connect it to your member data saved on Facebook, you must log out of Facebook before visiting our website and clicking the Facebook note.

CHILDREN
The features, programs, promotions and other aspects of this Website requiring the submission of Personal Data are not intended for children. We do not knowingly collect personally identifiable information from children under the age of 13. 

Your Rights and Our Contact Information

Your Rights and Our Contact Information

Upon request, you may be informed of the existence, use and disclosure of your Personal Data and may be given access to that Personal Data. Should any of your Personal Data be incorrect or incomplete, then you have the right to have it corrected, and to have it deleted should it no longer be required. You may at any time object to the use of your Personal Data for marketing or market research purposes.

We welcome your questions, comments and concerns about privacy. FHP is committed to the resolution of concerns about your privacy and our collection or use of your Personal Data. If you have any questions regarding this Privacy Policy or how we protect your personal data, please contact us at: service.client@fhp-ww.com .

Freudenberg Household Products
Attn: Consumer Affairs/Privacy
666 Blvd. St. Martin West
Laval, QC, H7M 3J4
1-866-845-3321 ext 2528
service.client@fhp-ww.com
 
Copyright ©2022 Freudenberg Home and Cleaning Solutions GmbH & FHP Inc. All rights reserved.

MailJet Newsletter

MailJet Newsletter

This website uses the services of Mailjet for sending and analyzing newsletters. The newsletter contains news, offers, product tests, competitions and further information about our brand. MailJet SAS. is a simplified joint-stock company under French law ("Société par actions simplifiée"), registered in the Paris Commercial Register under number 524 536 992, with registered office at 13-13 bis, rue de l'Aubrac  – 75012 Paris. The parent company of MailJet is Mailgun Technologies, Inc, 112 E Pecan St. #1135, San Antonio, Texas 78205, United States of America. 

If we have asked for your consent and you have given it, we will process your e-mail address in order to conduct e-mail marketing and, if necessary, other personal data in order to address you personally in the process. The legal basis for the processing is Art. 6 para. 1 lit. EU General Data Protection Regulation (GDPR). 

The automatic information processing is notified to the French Data Protection Authority CNIL (under the numbers 1527459 and 1527474) and will be updated if necessary.

With the help of Mailjet we can analyze our newsletter campaigns. We also use remarketing measures to show you’re the relevant online advertising. When you open an e-mail sent with Mailjet, a file contained in the e-mail (so-called web beacon) connects to Mailjet's servers exclusively in Europe with Google Cloud Platform in Frankfurt (Germany) and St. Ghislain (Belgium). In this way, it can be determined whether a newsletter message has been opened and which links have been clicked, if any. In addition, technical information is collected (for example time of retrieval, IP address, browser type and operating system). This information cannot be assigned to the respective newsletter recipient. They are used exclusively for the statistical analysis of newsletter campaigns. The results of these analyses can be used to better adapt future newsletters to the interests of the recipients.

If you do not want analysis by Mailjet, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message. To withdraw your consent, you can use the link provided for this purpose in the emails or unsubscribe from the following link.

The data processing takes place on the basis of your consent (Art. 6 para. 1 lit. a EU General Data Protection Regulation GDPR). You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.

The data stored by you for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted from our servers as well as from the servers of Mailjet after unsubscribing from the newsletter. Data stored by us for other purposes remain unaffected by this.

For more information, please refer to Mailjet's privacy policy at: https://www.mailjet.de/privacy-policy/ and https://www.mailjet.com/gdpr

We have concluded a so-called "Data Processing Agreement" with MailJet, in which we oblige MailJet to protect the data of our customers and not to pass it on to third parties. Legal basis: Art. 6(1) a GDPR (consent).
a brand of FREUDENBERG