Product Support? Vileda^® Can Help

Please submit a product support inquiry and include images of your product so our customer care team can help assist you.

A Message from our Customer Care Team:

Our Customer Care team is committed to offering the best support for any assistance you may require. Please make sure to provide as much information as possible below, and we will get back to you shortly.

Helpful Tip: Check your spam folder in case our response gets delivered there instead of your inbox.

We look forward to hearing from you

Your Friends at Vileda^®

Product Warranty

We are committed to providing top-quality products to our consumers. Vileda^® products are warranted against defective materials or workmanship for 1 year from the date of purchase. Product must be used in accordance with normal domestic household purposes, handled properly for its intended use, and used in accordance with the operating instructions. If you find your product to be defective, please return directly to the retailer from whom it was purchased (within their stated return policy window) or contact Vileda^® Consumer Affairs for assistance.

An original receipt or product registration is required to validate your warranty. This warranty applies when the product has been handled properly for its intended use, and was used in accordance with the operating instructions. It does not include damages which arise from misuse or abuse of this product. Product is intended for consumer household use, not commercial use. If purchase receipt or product registration is not available, warranty will apply for 1 year from date of manufacture.

PRODUCT SUPPORT INQUIRY

Our Consumer Affairs department will be closed or working with a limited team for the holidays from Monday, December 22nd through January 5th so our team can enjoy time with their loved ones.

We’ll begin responding to inquiries upon our return and will do our best to reply in a timely manner.

Thank you for your understanding and your continued loyalty. Wishing you a wonderful holiday season!

Your Vileda Consumer Affairs Team