Privacy Policy

Privacy Policy

Last updated on May 25th, 2018

We take the protection of information about identifiable individuals (“Personal Data”) very seriously. The following privacy policy will explain to you which data are collected  and how it may be used. You will also find our contact information should you have questions or concerns related to the treatment of your Personal Data.


Which data are collected during your visit to our website?

During your visit to our website, technical data are collected for a limited period of time, such as your IP address, date, time, time zone, the status of the data you request, as well as information about the website from which you navigated, your browser and the version of the operating system on your computer.


Why Personal Data are collected and how your Personal Data are used?

The data which are collected during your visit to our website will be used exclusively to support the technical administration of the website and for statistical purposes. This information helps us to continuously improve your experience on our website.




Under some circumstances, we store information, so-called ”Cookies“, on your computer in order to be able to offer certain services or to better understand your preferences and to optimize our website.

Cookies are small text files which frequently contain a unique identifier and which are saved to your local storage from a webserver. Cookies contain information which can later be read by the webserver which stored the cookie. They often consist of a series of characters and numbers and sometimes further information which uniquely identifies your computer.

Some cookies are stored only for the duration of your visit to our website, so-called ”Session Cookies“. Others, more permanent cookies can remain on your computer after your visit to our website and our website will access them every time you re-visit our website (so-called “ID Cookies”). Some cookies which are stored during your visit to our website can be read and processed by other companies.

You may control the cookies from this website by altering the settings of your web browser to not accept cookies at all, to accept them by request only or by deleting them when you close your browser session. Please note that the use of some services may then be restricted and that some sections of the website will only function correctly with the use of cookies.


Google Analytics


This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). 
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. 
Google will not associate your IP address with any other data held by Google. 
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. 
Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under:

Further information concerning the terms and conditions of use and data privacy can be found at


Social Media Plug-ins and Facebook


Our website uses social plugins (“plugins”) from the social networking site, operated by Facebook Inc., 1601 South California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins can be identified by one of Facebook’s logos (a white “f” on a blue tile or a “thumbs-up” icon), or the phrase “Facebook Social Plugin”. The list of Facebook social plugins and their appearances can be found here:

While visiting our website your browser will contact the Facebook server and load the visual presentation of the plugin as well as present it to you. During your visit Facebook receives information concerning your visit to our website as well as further data such as your IP address.

These activated plugins allow Facebook to know that you have visited this particular page on our website. If you are logged in to Facebook at the time, it can associate your visit to the page to your Facebook account. If you interact with the plugins, for example by clicking the ‘Like’ button or by posting a comment, the information you give is then sent directly to Facebook and saved there. If you do not have a Facebook account, it is still possible for Facebook to identify and store your IP address after you have clicked the Facebook note.

To find out more detail about Facebook’s data collection practices and your respective rights and privacy options, please see Facebook’s Data Protection Policy:

If you do not want Facebook to collect data about you from our website and connect it to your member data saved on Facebook, you must log out of Facebook before visiting our website and clicking the Facebook note.




Your knowledge and consent are required for the collection, use or disclosure of Personal Data, except where inappropriate. This Personal Data could be collected in situations other than the visit of our website. The form of the express or implied consent that we seek may vary, depending upon the circumstances and the type of data. For example:

(a)    an application form may be used to seek consent, collect Personal Data, and inform you of the use that will be made of such Personal Data. By completing and signing the form, you are giving consent to the collection and the specified uses;

(b)   a checkoff box may be used to allow you to request that your name and address not be used for certain purposes;

(c)    consent may be given orally when Personal Data are collected over the telephone; or

(d)   consent may be given at the time you use a product or service.



Accuracy, Safeguards and Limitations


We strive to ensure that your Personal Data (i) be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used, (ii) be protected by security safeguards appropriate to the sensitivity of the Personal Data and (iii) not be used or disclosed for purposes other than those for which they were collected, except with your consent or as required by law. We will retain Personal Data only as long as necessary for the fulfilment of those purposes.



Your Rights and Our Contact Information


Upon request, you may be informed of the existence, use and disclosure of your Personal Data and may be given access to that Personal Data. Should any of your Personal Data be incorrect or incomplete, then you have the right to have it corrected, and to have it deleted or locked should it no longer be required. You may at any time object to the use of your Personal Data for marketing or market research purposes.


You can exercise these rights either by completing the Contact Form or by directly contacting our Customer Service Department at 1-866-845-3321.


For further information please write to:

FHP Inc.,

666 St-Martin Bvld West, Office 220

Laval, Quebec, H7M 5G4
©2013 Freudenberg Home and Cleaning Solutions GmbH & FHP Inc. All rights reserved, in particular as regards texts, images and other copyrighted works published on these Internet pages. Any reproduction, circulation, storage, dissemination, transmittal or other exploitation of the contents of these Internet pages without the prior written consent of Freudenberg Home and Cleaning Solutions GmbH is expressly prohibited.