Privacy Policy

Last updated January, 2020

Thank you for visiting the (“Website”), which is operated by Freudenberg Household Products LP (“FHP”). This Privacy Statement explains the types of information FHP obtains about users of the Website and how the information is collected, used and disclosed by FHP. This Website is directed to users in Canada and only applies to information collected through the Website. By submitting your personal information to us, you are accepting and consent to the practices described in this Privacy Statement. We take the protection of information about identifiable individuals (“Personal Data”) very seriously. You will also find our contact information should you have questions or concerns related to the treatment of your Personal Data.


If you have any questions about this Policy, including if you wish to send us a request to exercise any of your legal rights, please contact us at [email protected].



  1. What information do we collect?


Anonymous information.

Our Website captures certain non-personal common technical information automatically. This information may include your Internet protocol (IP) address, browser type and computer operating system, time and date you visit, the pages you access, and the address of the page that directed you to our Website. We use this data to understand patterns of Website activity and to improve the Website so it is more useful for you. This information is not linked in any way to your personal information.


Personal information.

We do not collect personally identifiable information from you unless you supply it voluntarily such as when you communicate with us by email, register on the Website, participate in Tell A Friend, submit a product review, enter a contest or sweepstakes or register for a newsletter. The types of personally identifiable information that may be requested include your name, mailing address, email address, date of birth, or telephone number or other information relevant to a request for information.



Our Website uses cookies, which record small amounts of data in your web browser. These serve various purposes, including making our site work properly and optimizing your experience.



  1. Why Personal Data is collected and how your Personal Data is used?


The data which is collected during your visit to our website will be used exclusively to support the technical administration of the website and for statistical purposes. This information helps us to continuously improve your experience on our website. Examples include subscribing to electronic newsletters, requesting product information, registering on the Website, entering a sweepstakes, contest or other promotion, responding to your questions or comments or completing online surveys or questionnaires.



  1. How do we Protect Personal Information?


Although we cannot guarantee impenetrability of our servers, we have established reasonable physical, electronic, and procedural safeguards for the information we collect on this Website.



  1. What Do We Do With the Personal Information We Collect?


When you submit product reviews or other content that will be posted on the Website please remember it becomes public information, and you should exercise caution when deciding to disclose your personal information. We will not sell, trade, or otherwise transfer to third parties your personally identifiable information unless we provide you with advance notice, except that we may share this data with our parent company, subsidiaries, affiliates, and vendors we retain to provide services necessary to our operations. Such third parties could include website hosting companies, public relations companies, advertising and marketing agencies, and mail delivery service companies. We also reserve the right to release personal information (i) when we are under legal compulsion to do so (e.g., we have received a subpoena) or we otherwise believe that the law requires us to do so; (ii) when we believe it is necessary to protect and/or enforce the rights, property interests, or safety of FHP, our users or others; or (iii) as we deem necessary to resolve disputes, troubleshoot problems, prevent fraud, and otherwise enforce the Privacy Statement and our Website’s Terms of Use.


Additionally, in the event that FHP is merged with or becomes part of another organization, or in the event that FHP is sold or it sells all or substantially all of its assets or is otherwise reorganized, the information you provide will be one of the transferred assets to the acquiring or reorganized entity. We may also transfer personal information to third parties where we are expressly authorized by applicable law to do so.



  1. How Can You Opt Out of Emails and Block or Restrict Cookies?



You can opt out of receiving future promotional electronic mailings from us by following the unsubscribe procedures indicated in each electronic mailing.



We use cookies to keep track of and enhance certain user activities on our Website such as saving your preferences and user-specific features. You may block or restrict cookies on your computer or purge them from your browser by adjusting your web browser preferences. You should consult the operating instructions that apply to your browser for instructions on how to configure your browser setting to meet your preferences.

However, because cookies may allow you to take advantage of some features or functions of our Website, we recommend that you leave them turned on.



  1. What About Links to Other Websites?


This statement applies only to this Website. This Website may contain links to third party websites. We are not responsible for the content or policies of such websites and recommend that you check the privacy statements posted on their websites.






Under some circumstances, we store information, so-called ”Cookies“, on your computer in order to be able to offer certain services or to better understand your preferences and to optimize our website.


Cookies are small text files which frequently contain a unique identifier and which are saved to your local storage from a webserver. Cookies contain information which can later be read by the webserver which stored the cookie. They often consist of a series of characters and numbers and sometimes further information which uniquely identifies your computer.

Some cookies are stored only for the duration of your visit to our website, so-called “Session Cookies”. Others, more permanent cookies can remain on your computer after your visit to our website and our website will access them every time you re-visit our website (so-called “ID Cookies”). Some cookies which are stored during your visit to our website can be read and processed by other companies.




Google Analytics


This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under:


Further information concerning the terms and conditions of use and data privacy can be found at




Social Media Plug-ins and Facebook


Our website uses social plugins (“plugins”) from the social networking site, operated by Facebook Inc., 1601 South California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins can be identified by one of Facebook’s logos (a white “f” on a blue tile or a “thumbs-up” icon), or the phrase “Facebook Social Plugin”. The list of Facebook social plugins and their appearances can be found here:


While visiting our website your browser will contact the Facebook server and load the visual presentation of the plugin as well as present it to you. During your visit Facebook receives information concerning your visit to our website as well as further data such as your IP address.


These activated plugins allow Facebook to know that you have visited this particular page on our website. If you are logged in to Facebook at the time, it can associate your visit to the page to your Facebook account. If you interact with the plugins, for example by clicking the ‘Like’ button or by posting a comment, the information you give is then sent directly to Facebook and saved there. If you do not have a Facebook account, it is still possible for Facebook to identify and store your IP address after you have clicked the Facebook note.


To find out more detail about Facebook’s data collection practices and your respective rights and privacy options, please see Facebook’s Data Protection Policy:


If you do not want Facebook to collect data about you from our website and connect it to your member data saved on Facebook, you must log out of Facebook before visiting our website and clicking the Facebook note.






Your knowledge and consent are required for the collection, use or disclosure of Personal Data, except where inappropriate. This Personal Data could be collected in situations other than the visit of our website. The form of the express or implied consent that we seek may vary, depending upon the circumstances and the type of data. For example:


(a)    an application form may be used to seek consent, collect Personal Data, and inform you of the use that will be made of such Personal Data. By completing and signing the form, you are giving consent to the collection and the specified uses;


(b)   a checkoff box may be used to allow you to request that your name and address not be used for certain purposes;


(c)    consent may be given orally when Personal Data are collected over the telephone; or


(d)   consent may be given at the time you use a product or service.




Accuracy, Safeguards and Limitations


We strive to ensure that your Personal Data (i) be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used, (ii) be protected by security safeguards appropriate to the sensitivity of the Personal Data and (iii) not be used or disclosed for purposes other than those for which they were collected, except with your consent or as required by law. We will retain Personal Data only as long as necessary for the fulfilment of those purposes.




Your Rights and Our Contact Information


Upon request, you may be informed of the existence, use and disclosure of your Personal Data and may be given access to that Personal Data. Should any of your Personal Data be incorrect or incomplete, then you have the right to have it corrected, and to have it deleted or locked should it no longer be required. You may at any time object to the use of your Personal Data for marketing or market research purposes.


We welcome your questions, comments and concerns about privacy. FHP is committed to the resolution of concerns about your privacy and our collection or use of your personal information. If you have any questions regarding this privacy statement or how we protect your personal data, please contact us at: [email protected]


Freudenberg Household Products

Attn: Consumer Affairs/Privacy

666 Blvd. St. Martin West

Laval, QC, H7M 3J4


[email protected]



Copyright ©2020 Freudenberg Home and Cleaning Solutions GmbH & FHP Inc. All rights reserved.